Edexcel BTEC Certificate in Customer Service Level 1
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The Pearson BTEC Level 1 Award in Principles of Customer Service is designed to provide learners with an introduction to the underpinning knowledge and attitudes required for working within a customer service environment. The qualification is suitable for learners who have little or no experience or training in customer service, and so are likely to want a short introductory course to help them better understand the sector in order to support their career choices.
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