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Terms & Conditions

General Terms and Conditions

Additional Expenses

Some courses may involve additional expenses e.g. the purchase of materials. Please do not purchase anything before your first session unless otherwise indicated in your course outline. Unfortunately, we cannot accept any liability for expenses incurred in, or in connection with, attending a class which has been cancelled or altered at short notice. We will make every effort to inform you in advance of any cancellation or alteration.

Attendance & Withdrawal

We expect all our learners to establish and maintain excellent attendance (100%) in all College classes and other learning activities which are part of your timetable.

If absence is unavoidable then you need to notify the College on 020 3045 5176, email enquiries@lecb.ac.uk or let your tutor know in advance wherever possible.

Many courses have a minimum attendance requirement. Failure to meet this may mean that you are unable to achieve the qualification. If at any time you are aware that you will not be able to attend all sessions due to unforeseen circumstances, please discuss this immediately with your tutor as the College may be able to arrange additional support to ensure that you can successfully complete your course. If you are absent for 3 consecutive sessions, without any notice, you will be automatically withdrawn from the course and no refund will be issued.

Changes to Courses - Class Amalgamation, Changes or Closure

We have made every effort to ensure that all details on the website are correct at the time of publication. All classes require a minimum number of students for them to be viable. The College reserves the right to close a class, combine classes or make changes to published details including dates, times, location, tutor and fees.

Code of Conduct

The College reserves the right to exclude any student on grounds of unacceptable behaviour. Standards of behaviour are detailed on the College website or in the Student Handbook.

Equality & Diversity 

The College embraces the implementation of equal opportunities. We believe that all staff and students should be treated as the individuals they are, with different needs, regardless of age, gender, disability, sexual orientation, race, marriage or civil partnership or pregnancy and maternity status, or religion. Everybody learning, attending or working for the College should be given the opportunity to reach their full potential, having equal access and choice.

Health & Safety (H&S)

Students will not be permitted to use any equipment or machinery in class unless a tutor is present. All students and staff are responsible for their own safety and must follow the COSHH guidelines regarding hazardous substances and the wearing of Personal Protective Equipment. All students must adhere to the H&S guidelines as directed by the tutor. Please check your course outline for further information.

Medical Fitness 

Students must ensure that they are medically fit before enrolling on a course which involves physical activities. Students undertake such courses at their own risk and are required to complete a declaration of fitness at their first session. Students may be asked to produce a letter from their GP to say they are fit to exercise if they have an uncontrolled condition or health concern where there may be a risk associated with participating in exercise. A student may be prevented from participating in the class until the GP consent has been received.

Individual Learning Plan (ILP) and Learning Agreement (LA)

On most courses students studying with the College will be required to complete an ILP and LA. They are important documents which are a requirement of our funders. More details can be found on our website: www.lecb.ac.uk

Unique Learner Number 

A Unique Learner Number (ULN) is a 10-digit reference number which is used to access the Personal Learning Record of anyone over the age of 14 involved in UK education or training. Students retain the same number throughout their lives, whatever their level of learning and wherever they choose to participate in education, training and learning.

The data you supply will be used by the Education and Skills Funding Agency to issue you with a Unique Learner Number and share information about your learning. Further details of how your data is processed and shared can be found at:

www.gov.uk/government/publications/lrs-privacy-notices

www.gov.uk/government/publications/esfa-privacy-notice

Privacy - How We Use Your Personal Information

This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA. Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.

Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.

The European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.

When enrolling, you will be asked if you wish to be contacted for other purposes, such as course opportunities or events that will support your learning. For further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:

www.gov.uk/government/publications/esfa-privacy-notice

Fees & Payment 

Fee Chart 

The Fee Chart detailing fees and eligibility forms part of our Terms & Conditions. 

Accreditation / Exam Costs 

All fees are correct at the time of going to press. The cost of examination, registration and administration are generally included in the course fees. However, there are some exceptions: please read the description of your course carefully – this will tell you whether there are any additional costs to pay. All examination, accreditation and administration fees are non-refundable as they are passed on to external awarding bodies. Awarding bodies do not allow exams with fixed dates to be transferred to other exam dates. Therefore the associated fees are also not transferable. In this case a new entry must be made and paid for by the student.

Exam Courses 

All courses marked with this symbol Q are accredited courses. We cannot accept students who are studying the same qualification elsewhere. Students who enrol on exam courses MUST take the examination / accreditation with LECB. Students must bring current photo ID to all exams.

Re-Sitting Exams 

If you are a current student and wish to retake an exam you will incur an admin fee of £25 plus any exam fee due, payable at least 2 weeks before re-sitting the exam.

Free Exam Courses

Deposits 

If you are eligible for a free exam course(s) you will be required to pay a one-off deposit (per academic year) of £50.00 which is refundable once you complete the course and take the exam.

The refund will be issued, by cheque, once the results have been received by the College. If you are taking more than one accredited course, this will be after the final exam results have been received.

The £50 deposit will not be refunded if students do not complete all courses on which they are enrolled and take all relevant exams in that academic year.

Concession Fees 

If you are in receipt of eligible benefits you may be entitled to a FREE or reduced price course, see Fee Chart for details.

Ways to Pay

You can pay by cash, cheque, credit / debit card, College Voucher*, Standing Order or instalments. If you are enrolling online please ensure that you have read the enrolment instructions and enter any relevant codes BEFORE checking out.

* You cannot use a voucher if you are enrolling online.

Instalments, Standing Orders & Loans 

Please note: Once you have enrolled you are liable for the full cost of the course. There is a £10 admin fee per course for paying by Instalment or Standing Order. These enrolments cannot be taken over the phone as the process will involve completing and signing a form to authorise payment. You will need to complete a separate form for each eligible course. Forms are available from the College’s main centres and the website.

  • Any course costing £100 or more can be paid in two equal instalments. The first 50% of the cost is paid on enrolment. The 2nd payment is taken on an agreed date either by post-dated cheque or from your card details.
  • Any course over 12 weeks and costing £150 or more can be paid by Standing Order in four equal instalments. The first instalment is paid on enrolment. The remaining 3 payments will be collected monthly commencing in the first month following your enrolment. Courses under 12 weeks and under £150 cannot be paid by Standing Order.

If the Advanced Learning Loan is not approved or not taken up, students are required to repay the full amount and a Payment Agreement must be signed to confirm your commitment to this. If you stop attending your course, you still have to pay all the fees owed, and you must continue to pay all Standing Order or instalment payments. The College will pursue any outstanding payments. If the College cancels or closes your course, you are responsible for cancelling the Standing Order with your bank. The College reserves the right to withdraw the use of standing orders and instalment plans from students who have previously defaulted on payments.

Outstanding Debts

You must ensure you have read our Terms and Conditions before enrolling. It is your responsibility to ensure that your fees are paid in full and on time. The College will pursue outstanding debts.

Non EU Students 

The majority of courses at the College are funded by the Education Skills Funding Agency. Funding is subject to meeting a number of immigration criteria. These include:

  • students who are British citizens and have lived in the United Kingdom (UK) for the last three years
  • students who are citizens of a European Union (EU) country and have lived in an EU country for the last three years
  • non-EU EEA students and non-EEA citizens – Please speak to Customer Services for more information.

Students who are non-funded will be charged a tuition fee of £10 per hour plus accreditation and administration fees where applicable. For further information on eligibility, please see the College website.

Refunds and Transfers 

Cooling off period

You have the right to cancel the contract for the course for which you have enrolled provided you do so within 14 days of payment for the course, but only up to 48 hours before the start date. The cancellation period will expire after 14 days. To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement sent to us by:

Email to: enquiries@lecb.ac.uk

By post to: 5 Brampton Road, Bexleyheath, Kent DA7 4EZ

By phone: 020 3045 5176

To meet the cancellation deadline, it is sufficient for you to send your communication exercising your right of cancellation at any time before the cancellation period expires.

College Closures, Cancellations and Changes

If the College cancels your course and we are unable provide a suitable alternative, you will be entitled to a full refund of your fees.

First Session Guidance

Courses marked with the symbol G include a first week guidance session. Your enrolment will not be confirmed until you have attended this session. If, after discussion with your tutor, you decide that the course is not suitable, you may cancel your enrolment on that course or transfer to a more suitable course (subject to availability). If you cancel your enrolment you will be entitled to receive a full refund, provided we receive your notice of cancellation within 7 working days of the first week guidance session and you do not attend any further sessions of that course.

Changing Class - Transfers

If your class is not suitable for you please speak to your tutor or a member of our Customer Service team, within the first two weeks of you starting the course.

We will try to move you to a suitable alternative class providing you meet the entry requirements, we have available space and the new tutor agrees.

Course Closure

The College will refund in full if we close a course. If the College closes a course and is unable to arrange a suitable alternative, you will receive a full refund.

Rescheduled Classes

The College may occasionally have to re-schedule a class due to unforeseen circumstances.  Arrangements will be made to suit the majority of the class and availability of the tutor and accommodation. If the rescheduled class is not convenient to an individual student a credit note for the missed session will be issued.

Request for refund due to quality of service

We hope that your experience with us exceeds your expectations.  In the unlikely event of you being unhappy with the quality of service we provide, please let us know so that we can remedy the situation as soon as possible.

Students who want to apply for a refund based on their dissatisfaction on the quality of service provided by the College need to contact the College in writing.  If we substantiate your concerns you will receive proportionate refund of fees paid.

Refunds in case of illness

In case of serious, long-term medical conditions which started after the commencement of your course, the College will consider offering a refund.

You will need to write to us explaining your circumstances and provide us with a medical certificate which is no more than seven days old.

Refunds in other circumstances

The College is unable to make refunds in any other circumstances eg for absences due to changes do work commitments or other reason for not being able to attend a course as a part or a whole.

Refund method

Where possible we will make the refund using the same payment method used for the initial transaction, unless expressly agreed otherwise. If you refund is less than £10 you will be refunded by a credit note.  Where the original payment method cannot be used, refunds will be made by cheque.