General
CHANGES TO COURSES - CLASS AMALGAMATION, CHANGES OR CLOSURE
We have made every effort to ensure that all details on the website are correct at the time of publication. All classes require a minimum number of learners for them to be viable. The College reserves the right to close a class, combine classes or make changes to published details including dates, times, location, tutor and fees.
Additional Expenses
Some courses may involve additional expenses e.g. the purchase of materials. Please do not purchase anything before your first session unless otherwise indicated in your course outline. Unfortunately, we cannot accept any liability for expenses incurred in, or in connection with, attending a class which has been cancelled or altered at short notice. We will make every effort to inform you in advance of any cancellation or alteration.
Attendance & Withdrawal
We expect all our learners to establish and maintain excellent attendance (100%) in all College classes and other learning activities which are part of your timetable.
If absence is unavoidable then you need to notify the College on 020 3045 5176, email [email protected] or let your tutor know in advance wherever possible.
Many courses have a minimum attendance requirement. Failure to meet this may mean that you are unable to achieve the qualification. If at any time you are aware that you will not be able to attend all sessions due to unforeseen circumstances, please discuss this immediately with your tutor as the College may be able to arrange additional support to ensure that you can successfully complete your course. If you are absent for 3 consecutive sessions, without any notice, you will be automatically withdrawn from the course and no refund will be issued.
If absence is unavoidable then you need to notify the College on 020 3045 5176, email [email protected] or let your tutor know in advance wherever possible.
Many courses have a minimum attendance requirement. Failure to meet this may mean that you are unable to achieve the qualification. If at any time you are aware that you will not be able to attend all sessions due to unforeseen circumstances, please discuss this immediately with your tutor as the College may be able to arrange additional support to ensure that you can successfully complete your course. If you are absent for 3 consecutive sessions, without any notice, you will be automatically withdrawn from the course and no refund will be issued.
Code of Conduct
The College reserves the right to exclude any student on grounds of unacceptable behaviour. Standards of behaviour are detailed on the College website or in the Student Handbook.
Equality & Diversity
The College embraces the implementation of equal opportunities. We believe that all staff and students should be treated as the individuals they are, with different needs, regardless of age, gender, disability, sexual orientation, race, marriage or civil partnership or pregnancy and maternity status, or religion. Everybody learning, attending or working for the College should be given the opportunity to reach their full potential, having equal access and choice.
Health & Safety
Students will not be permitted to use any equipment or machinery in class unless a tutor is present. All students and staff are responsible for their own safety and must follow the COSHH guidelines regarding hazardous substances and the wearing of Personal Protective Equipment. All students must adhere to the H&S guidelines as directed by the tutor. Please check your course outline for further information.
Medical Fitness
Students must ensure that they are medically fit before enrolling on a course which involves physical activities. Students undertake such courses at their own risk and are required to complete a declaration of fitness at their first session. Students may be asked to produce a letter from their GP to say they are fit to exercise if they have an uncontrolled condition or health concern where there may be a risk associated with participating in exercise. A student may be prevented from participating in the class until the GP consent has been received.
Individual Learning Plan (ILP) and Learning Agreement (LA)
On most courses students studying with the College will be required to complete an ILP and LA. They are important documents which are a requirement of our funders.
Unique Learner Number
A Unique Learner Number (ULN) is a 10-digit reference number which is used to access the Personal Learning Record of anyone over the age of 14 involved in UK education or training. Students retain the same number throughout their lives, whatever their level of learning and wherever they choose to participate in education, training and learning.
The data you supply will be used by the Education and Skills Funding Agency to issue you with a Unique Learner Number and share information about your learning. Further details of how your data is processed and shared can be found at:
A Unique Learner Number (ULN) is a 10-digit reference number which is used to access the Personal Learning Record of anyone over the age of 14 involved in UK education or training. Students retain the same number throughout their lives, whatever their level of learning and wherever they choose to participate in education, training and learning.
The data you supply will be used by the Education and Skills Funding Agency to issue you with a Unique Learner Number and share information about your learning. Further details of how your data is processed and shared can be found at:
- www.gov.uk/government/publications/lrs-privacy-notices
- www.gov.uk/government/publications/esfa-privacy-notices
Privacy - How We Use Your Personal Information
This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA. Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN) and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes.
Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.
The European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.
When enrolling, you will be asked if you wish to be contacted for other purposes, such as course opportunities or events that will support your learning. For further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:
www.gov.uk/government/publications/esfa-privacy-notice
Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.
The European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.
When enrolling, you will be asked if you wish to be contacted for other purposes, such as course opportunities or events that will support your learning. For further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please visit:
www.gov.uk/government/publications/esfa-privacy-notice
Fees and Payment
Accreditation / Exam Costs
All fees are correct at the time of going to press. The cost of examination, registration and administration are generally included in the course fees. However, there are some exceptions: please read the description of your course carefully – this will tell you whether there are any additional costs to pay. All examination, accreditation and administration fees are non-refundable as they are passed on to external awarding bodies. Awarding bodies do not allow exams with fixed dates to be transferred to other exam dates. Therefore the associated fees are also not transferable. In this case a new entry must be made and paid for by the learner.
Exam Courses
We cannot accept students who are studying the same qualification elsewhere. Learners who enrol on exam courses must take the examination / accreditation with LECB. Learners must bring current photo ID to all exams.
Re-Sitting Exams
If you are a current student and wish to retake an exam you will incur an admin fee of £25 plus any exam fee due, payable at least 2 weeks before re-sitting the exam.
Concession Fees
If you are in receipt of eligible benefits you may be entitled to a FREE or reduced price course.
Ways to Pay
You can pay by cash, cheque, credit / debit card, standing order or instalments. Please contact the enquires if you require further information.
Advanced Learner Loan
Advanced Learner Loans are available for Level 3 and above courses. Any UK resident aged 19 or over who enrols with us onto an eligible Level 3 or higher course, can apply for a Government funded loan to pay for the tuition and examination fee. This will be paid directly to the College on your behalf via the Student Loans Company. If you for any reason do not get approved for a ALL you will be responsible to pay the full fee yourself to the college, failing to do so you will be withdrawn from your course.
Payment by instalments
Following enrolment, learners are liable for the full cost of the course. Payment plans by instalment and standing order method are subject to a £30 admin fee per course. Please note that the setup of the payment plans will involve completing and signing a form to authorise payment and if applicable, a separate form for each eligible course will need to be completed. Forms are available from the College’s centres and the website. Please note that in the event that LECB cancels or closes a course, it is the learner’s responsibility to cancel the standing order mandate with the bank.
Payment of fees can be made by instalments for courses with tuition fees greater than £150 and with a duration of at least 12 weeks. Courses under 12 weeks and under £150 are not eligible for payment by instalment.
For courses with tuition fees between £150 and £500, 50% must be paid upfront and the remaining 50% within one month. For courses with a duration of at least 12 weeks and with tuition fees over £500, the first payment is 25% of the tuition fee is due and payable on enrolment. The remaining amount due is split over a maximum of three consecutive monthly payments.
Payment of fees can be made by instalments for courses with tuition fees greater than £150 and with a duration of at least 12 weeks. Courses under 12 weeks and under £150 are not eligible for payment by instalment.
For courses with tuition fees between £150 and £500, 50% must be paid upfront and the remaining 50% within one month. For courses with a duration of at least 12 weeks and with tuition fees over £500, the first payment is 25% of the tuition fee is due and payable on enrolment. The remaining amount due is split over a maximum of three consecutive monthly payments.
Sanctions against non payment of fees
You must ensure you have read our Terms and Conditions before enrolling. It is your responsibility to ensure that your fees are paid in full and on time. The College will pursue outstanding debts. Learners could be suspended or withdrawn from their course if they have outstanding debt owed to the college.
Non EU Learner
The majority of courses at the College are funded by the Education Skills Funding Agency. Funding is subject to meeting a number of immigration criteria. These include:
students who are British citizens and have lived in the United Kingdom (UK) for the last three years
students who are citizens of a European Union (EU) country and have lived in an EU country for the last three years
non-EU EEA students and non-EEA citizens – Please speak to Customer Services for more information.
Students who are non-funded will be charged a tuition fee of £10 per hour plus accreditation and administration fees where applicable. For further information on eligibility, please see the College website.
students who are British citizens and have lived in the United Kingdom (UK) for the last three years
students who are citizens of a European Union (EU) country and have lived in an EU country for the last three years
non-EU EEA students and non-EEA citizens – Please speak to Customer Services for more information.
Students who are non-funded will be charged a tuition fee of £10 per hour plus accreditation and administration fees where applicable. For further information on eligibility, please see the College website.
Full cost provision (no fee reduction except on successful application for a LECB bursary)
Fees for all full cost courses (courses that do not attract any funding) will be determined at a minimum of £15.00 per hour, are subject to market conditions and be priced in line with competitors.
Community Learning (no fee reduction except on successful application for a LECB bursary)
Refunds and Transfers
LECB will refund fees in full:
- If a course is closed in the first two weeks or cancelled before it starts.
- If LECB cancels a learner’s course(s) prior to start date and are unable to provide a suitable alternative, they will be entitled to a full refund of the fees.
- If LECB changes a course venue, dates or times and the alternative offered is unsuitable for the learner.
Cooling off period
The 14 calendar days cooling off period commences from the day the learner is enrolled in the system, not from the start date of their course. During this period, the learner will have the right to cancel the course within 14 days but only up to 48 hours before the start date and obtain a full refund. Once the cooling off period has expired there is no obligation on LECB to make any refund unless this is due to service failure.
Refunds relating to transfers
Learners will be able to transfer without any additional fees if this arrangement has been made by LECB. If it is by the request of the learner; they will be liable to pay any additional fees relating to the new course plus the standard charge of a £15 transfer fee. If a learner transfers to a course that is of less value, they will be refunded the difference after a deduction of a £15 transfer fee.
Payment for a course cannot be transferred to another person i.e., if a learner is unable to attend the course the course fees cannot be transferred to another person at their request.
Payment for a course cannot be transferred to another person i.e., if a learner is unable to attend the course the course fees cannot be transferred to another person at their request.
Extenuating Circumstances
The learner must complete the refund application form to apply for a refund stating the reason with supporting evidence where applicable. Any request for a refund must be made within 60 calendar days from the last date of attending the course. Every refund application is assessed fairly by the Vice Principal Curriculum and Quality, taking into consideration appropriate documentation submitted by the learner.
Refunds for re-scheduled class
LECB occasionally has to reschedule a class due to unforeseen circumstances. Arrangements would be made to suit most of the class and availability of suitable accommodation. LECB reserves the right to deliver 20% of sessions remotely if necessary.
On request, the learner would be entitled to a refund to the value of the session/s missed in circumstances where a rearranged class is not convenient for them to attend. The request must be made within 60 calendar days of the rescheduled class.
On request, the learner would be entitled to a refund to the value of the session/s missed in circumstances where a rearranged class is not convenient for them to attend. The request must be made within 60 calendar days of the rescheduled class.
Refund method
The learner must complete a refund application form in all instances. If the learner has paid by debit or with credit card, the amount due will be refunded to the card. If the learner has paid cash, then the payment may be refunded by bank transfer. The bank transfer refund method should be agreed between the learner and LECB and in conjunction with the LECB financial procedures **. LECB no longer processes refunds by cheque.
The college will aim to process refunds with 28 days of the receipt of the refund application form.
LECB reserves the right of refusal to refund any learner who has a current debt with the college.
The college will aim to process refunds with 28 days of the receipt of the refund application form.
LECB reserves the right of refusal to refund any learner who has a current debt with the college.
